Judy Speaks About Grateful Leadership with American Airlines

Judy gets an invitation to attend the Flight Attendants’ graduation at American Airlines, where she led four keynote sessions for American Airlines Flight Service Leaders.

She was later invited to participate in simulation training — she was a coach “passenger,” and also spoke to the other “passengers” (Flight Attendants in training) about the ways in which their interactions with real passengers and their acknowledgments could make a huge difference!